Privacy Policy

Fintrexcap respects each individual’s right to privacy. We value our relationship with you, and we take pride in maintaining loyalty and respect with each individual client by providing you with security. The provisions of this notice apply to former clients as well as our current clients. We kindly ask that you read the following information.

Your right to privacy and control over your personal information is important to us. To ensure that you understand how we collect and use personal data as part of the Services, please note the information below.

GENERAL PROVISIONS
The present Privacy Policy is an integral part of the public documents package, pursuant to which the Fintrexap officially represented by its Affiliated Partners (hereinafter referred to as the Company), provides various services (including services of financial and informational nature, etc.) to its Clients.

By choosing Fintrexap’s services, the Client fully agrees to all the terms and conditions of the public documents. The same applies to the interactions between the Client and Fintrexap, during which trading and investment operations are performed, various informational materials are used, payments and transfers are arranged, etc. Should the Client disagree with any condition of the public documents package, she/he should cease all interaction with Fintrexap. In case the Client deems the conditions of the present Privacy Policy unacceptable for any reason whatsoever, she/he shall cease all interaction with Fintrexap, including terminating all financial operations carried out with Company mediation.

The present Privacy Policy declares one of the most important principles that Fintrexap follows when providing the services to its Clients. Fintrexap respects the right of every individual and legal unit for privacy irrespective of their being or not being the Clients of Fintrexap, as well as those who only intend to interact with Fintrexap. The conditions of the present Privacy Policy apply equally to former, present, and future Clients of Fintrexap.

One of the most important priorities of Fintrexap is the relationship between the Company and its Clients. Fintrexap maintains loyalty and respect for every Client individually and grants every Client perfect security and confidentiality.

In the present Privacy Policy, the following basic terms and definitions are used:

Privacy (confidential information) is a legal right of an individual or a legal unit for non-disclosure of private or personal information (data) or of information which is commercially classified. In the relation between Fintrexap and the Client, privacy means the commitment of Fintrexap to safeguard and ensure non-disclosure of Client information gained by Fintrexap while rendering services to the Client.

Personal (private) information of the Client – information which characterizes, identifies, or verifies the Client or discloses certain details of his/her personality, financial conditions, and preferences. A more detailed definition of this term can be found in the text of the present Privacy Policy.

Privacy Policy is a complex measure, procedures, and actions that ensure the collection of full, accurate, and authentic information concerning the Client, and the safeguarding of this information, as well as the exchange of this information with governmental (regulatory) bodies in accordance with the existing legislation, and the conditions of the present Privacy Policy.

PERSONAL INFORMATION
When the Client applies for or maintains a live or demo account with Fintrexap, Fintrexap collects personal information about the Client for business purposes, such as evaluating the Client’s financial needs, processing the Client’s requests and deals, informing the Client about products and services that may be of interest to him/her, and providing effective and quality service to the Client.

Such information can be of the following types:

Registration information – information provided by the Client on application forms and other documents (including electronic documents). This includes: first name, last name, patronymic name, contact information (postal address, telephone number, e-mail, etc.), date of birth, occupation, assets, and incomes.

Transaction Information – information about deals between the Client and Fintrexap, or between the Client and the Affiliated Partners of Fintrexap, as well as information about communications (unilateral or bilateral) between the Client and Fintrexap. Examples include Client account balances, trading (investing) activity, Client inquiries and the Company responses, including texts of the mails or log-files in used messaging systems.

The present Privacy Policy, the term “Partners of the Company” refers to the organizations owned or run by Fintrexap, as well as organizations that own part of Fintrexap’s property.

Verification Information – information necessary to verify Client identity such as a passport or driver’s license (or articles of association in case the Client is a legal unit).

Examples also include information received by Fintrexap from public records, such as loan offices, information agencies and address bureaus or from other entities not affiliated with Fintrexap.

The Anti-Money Laundering Policy requires Fintrexap to collect information and take the necessary action to prevent transformation and legalization (laundering) of money gained from illegal activity. In certain cases, Fintrexap has the right to require a document disclosing the sources of money.

Information about subscriptions – information such as signals, alerts, news category and price subscriptions.

The above is not inclusive. Fintrexap reserves the right to require other information from the Client in the case that it is necessary for complying to the regulations of existing legislation.

DATA COLLECTION AND USAGE
We collect several different types of information for various purposes to provide and improve our Service to you.

When you use the Services, we may collect device and browser metadata such as IP addresses, operating system type and version, date and time of access, the URLs of the pages you visited and for how long you visited those pages, any referrer URL, interactions with user interface, the name of your access provider, and analytics information used by Google Firebase, Google Analytics, Facebook, AppsFlyer, Amplitude, items that users like, users that users like, and possibly others.

To the extent we collect this data, we may use it for the following purposes:
To ensure a smooth connection to the Services;
To ensure a great user experience of the Services;
To evaluate system security and stability; and
For general administrative purposes.
The registration data is processed for the following purposes:

To verify your identity and location, and to help us connect you to your historical data and account.
By registering and using the Services, you consent to receive follow-up questions and other communication, either from us or from relevant third parties.
Generally, we use the personal information we collect from or about You to provide a smooth and secure access to our website, services, and offerings, to ensure a great user experience, to evaluate system security and stability, and for further administrative purposes.

More specifically, we use and process your personal data to:

Facilitate purchases and other interactions in the Services;
Provide customer support;
Respond to your requests and inquiries;
Create and manage your account;
Fulfill orders;
Track advertising tailored to your interests on the Services and other websites;
Improve and develop offerings and services;
Prevent, detect, and respond to illegal or unauthorized activities;
Communicate with any suppliers we use to perform any of the above; and
Comply with the law.
The legal basis for the data processing described in this section is your consent, and also the fulfillment of our obligations and provision of Services.

TYPES OF DATA COLLECTED
Personal Data While using Fintrexap’s Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Or other registration-related information

REFUND POLICY
The refund is possible in case when the account had been deposited but no trades were done. In this case, the refund will amount to withdrawal of entire deposit. As well, the withdrawal of the part of deposit which is not used as a margin is possible at any time. Processing of the withdraw and refund requests takes 3-5 business days. In certain exceptional circumstances, Fintrexap may refund payments made by credit or debit card. In this case, the funds will be refunded to the card that was used for the deposit.

COOKIES POLICY
Cookies are small files containing information that a Web server (site) uses to track its visitors. The Company may set and access cookies on Client computers, to assess which advertisements and promotions draw users to the Company Web site. The Company (or any of its divisions) may use cookies to evaluate Client interest in Company products and services, and to track Client activities on its Web server (site).

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Reasons for using cookie-related technology

Some cookies are required for the Services to operate. Other cookies enable us to track your interests, to enhance your experience while using the Services, or to target advertising.

The types of cookies used in the Services and why they are used is as follows:

“Strictly necessary” cookies are required to allow us to deliver the Services to you.
“Performance” or “Analytics” cookies help us to collect information about how Users interact with the Services and help us analyze and improve the Services. Performance or analytics cookies remain on your computer after you close your browser until you delete them.
“Advertising” cookies are used to make advertising messages more relevant to you. They help to display advertisements that are based on your inferred interests, prevent the same ad from appearing too often and ensure that ads are properly displayed.
By using our cookies, we want to optimize your experience while using the Services. These Services are based on our aforementioned legitimate interests, which at the same time represents the legal basis for the data processing described here.

The App does not use cookies. Rather, it stores the session data in an encrypted keychain.

The information collected by the Company and shared with its Partners is anonymous and not personally identifiable.

SECURITY TECHNOLOGIES
Fintrexap uses Secure Socket Layer (SSL) encryption technology to protect certain information submitted by its Clients. This technology safeguards the Client’s information from interception by anyone other than Fintrexap while it is being transmitted. Fintrexap diligently ensures that its Web servers (sites) meet industry standards for security. Additionally, Fintrexap employs other protective measures such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to prevent unauthorized access to systems and data.

Fintrexap reserves the right to select technologies and methods of data protection at its discretion and may collaborate with contractors deemed reliable by Fintrexap in this field.

SHARING INFORMATION WITH FINTRAXAP’S AFFILIATED PARTNERS
Fintrexap may share Client personal information, as described above, with its affiliates for business purposes, such as servicing the Client’s accounts and informing them about new products and services, in compliance with applicable law.

Affiliate partners can access Client private information only upon request by Fintrexap and with mandatory approval by the individual Client. Each access to personal information of Clients by affiliate partners is recorded in a log, which is accessible for viewing by the Client. This log includes the time, the name of the partner, and the type of information sought.

SHARING INFORMATION WITH THIRD PARTIES
Fintrexap does not disclose the Client’s personal information to third parties, except as outlined in this Privacy Policy. Third-party disclosures may involve sharing such information with Non-Affiliated Partners of Fintrexap who provide technical support services for Client accounts or facilitate Client transactions with the Company, including those offering professional, legal, or accounting advice to Fintrexap. Non-affiliated Partners assisting Fintrexap in serving Clients must maintain the confidentiality of such information to the extent they receive it and use this personal information solely for providing services, as directed by Fintrexap.

Fintrexap may also disclose the Client’s personal information to third parties to fulfill Client instructions or with the Client’s explicit consent.

Fintrexap assures its Clients that it will never sell, rent, distribute, or disseminate the Client’s Personal information under any circumstances.

REGULATORY DISCLOSURE
In limited circumstances, Fintrexap may disclose the Client’s personal information to third parties as permitted by, or to comply with, applicable laws and regulations.

Fintrexap may disclose personal information to cooperate with regulatory authorities and law enforcement agencies in response to subpoenas or other official requests, and to safeguard Fintrexap’s rights or property.

Unless specified otherwise in this Privacy Policy, Fintrexap will not utilize the Client’s personal information for any other purpose unless explicitly described at the time of disclosure by the Client or upon receiving the Client’s express consent.

Fintrexap reserves the right to use the Client’s Personal information in cases other than those described in this Privacy Policy if clearly stated at the time of information disclosure by the Client or upon the Client’s express permission.

OPT OUT
Clients of Fintrexap have the option to decline providing any of the Personal information requested by the Company. However, failure to do so may result in the Company being unable to open or maintain an account or provide other services to the Client.

While Fintrexap endeavors to ensure that services provided to its Clients are based on accurate, complete, and up-to-date information about them, Clients can significantly contribute to this effort by promptly notifying Fintrexap of any changes to their personal information.

If a Client does not wish to have their Personal information disclosed to third parties as described in this Privacy Policy, they should contact Fintrexap via the specific contact form provided.

USE OF DATA
Collected data is utilized for various purposes:

To provide and maintain the Service
To notify Clients about changes to the Service
To enable Clients to participate in interactive features of the Service when they choose to do so
To offer customer support
To gather analysis or valuable information to improve the Service
To monitor the usage of the Service
To detect, prevent, and address technical issues
To provide Clients with news, special offers, and general information about other goods, services, and events similar to those already purchased or inquired about, unless they have opted not to receive such information.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

For individuals from the European Economic Area (EEA), the basis for collecting and using personal information described in this Privacy Policy depends on the Personal Data collected and the specific context of collection.

Personal Data may be processed because:

It is necessary to perform a contract with the Client
Permission has been granted
The processing is in Fintrexap’s legitimate interests and not overridden by Client rights
To comply with the law
RETENTION OF DATA
Fintrexap will retain Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. Personal Data will be retained and used to the extent necessary to comply with legal obligations, resolve disputes, enforce legal agreements and policies, and for internal analysis purposes. Usage Data is generally retained for a shorter period, except when needed for security strengthening or service functionality improvements, or when legally obligated to retain such data for longer periods.

TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

DISCLOSURE OF DATA
Legal Requirements

We may disclose your Personal Data in good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Fintrexap
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

STORAGE TIME
As a matter of principle, Fintrexap stores personal data only as long as necessary to fulfill the contractual or legal obligations to which the data was collected. Thereafter, data is deleted immediately, unless needed until the expiration of the statutory limitation period for evidence for civil claims or for statutory storage requirements.

Even after that, Fintrexap may sometimes have to retain data for accounting reasons, as mandated by legal documentation obligations arising from legal obligations. Document retention deadlines range from two to ten years.

SERVICE PROVIDERS
Third-party companies and individuals may be employed by Fintrexap to facilitate the Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist in analyzing how the Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

LINKS TO OTHER WEBSITES
Fintrexap’s Service may contain links to other sites not operated by us. If you click a third-party link, you will be directed to that third party’s site. It is strongly advised to review the Privacy Policy of every site visited.

Fintrexap has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHANGES TO THIS POLICY
Fintrexap may update its Privacy Policy from time to time. Clients will be notified of any changes by posting the new Privacy Policy on this page.

Clients will be informed via email and/or a prominent notice on the Service prior to the change becoming effective, with the “effective date” updated at the top of the Privacy Policy.

Clients are advised to review this Privacy Policy periodically for any changes, as they become effective when posted on this page.

CONTACT US
For any questions about this Privacy Policy, please contact us:

By email: [email protected]

AMENDMENTS
Fintrexap reserves the right to make amendments to this Privacy Policy. This may occur in cases not directly or indirectly described in the current edition of the Privacy Policy, or due to a new rule or law that requires such an amendment or addition.

AMENDATORY PROCEDURE
If amendments are made, Fintrexap will inform Clients by posting the relevant notice on the official website and sending messages via the internal mail system.

Posting the relevant notice on the website and sending messages via internal mail are deemed adequate notification of amendments, whether Clients read and understand the corresponding text or ignore it.

The amended document becomes effective after 5 (five) full astronomical days (120 hours) following publication of the notice on the website. Before this time, the notice is only informative.

The amended document immediately applies to any accounts registered after its publication, irrespective of other accounts registered earlier. The amended document also applies to trading accounts registered before the amendment’s effective date.

In the event of a new rule of law requiring an amendment or addition to this Privacy Policy, the rule of law shall be applied immediately after the effective date of the relevant statutory act, regardless of whether the required amendment is made. Regulations of this Privacy Policy that contradict the newly introduced rule or law become void once the corresponding amendments to this document go into effect.

ACCEPTANCE BY THE CLIENT
As a Client of Fintrexap and an active user of its services, software, and/or hardware for professional activity in financial markets, you accept the Privacy Policy described herein.

You agree with all the conditions (paragraphs, clauses) of Fintrexap’s public documents for using its services and will immediately cease using such services in case of disagreement.